Frequently Asked Questions
Find answers to common questions about our products and services
Our industry-first online customizer allows you to visually design your perfect lid. Simply select your tank model, add feeding holes or custom cutouts, and see a real-time preview with precise measurements. It's intuitive, accurate, and ensures you get exactly what you need.
Once you place your order, we manufacture your custom lid within 24 hours and ship it the same day. This means you'll receive tracking information within one business day of ordering. Most customers receive their lids within 3-5 business days total.
Our lids are precision-cut from high-quality acrylic sourced entirely from American suppliers. The material is durable, crystal-clear, and safe for all aquarium environments. We use only premium-grade materials that meet our strict quality standards.
Absolutely! We have exact specifications for every tank model we support. Our CNC machines cut to tolerances of 0.1mm, ensuring a precise fit every time. If your lid doesn't fit perfectly, we'll remake it at no charge or provide a full refund.
Yes! We offer free shipping on all orders within the continental United States. Your lid will be carefully packaged and shipped via a reliable carrier with tracking included.
We currently support Aquatop, Coralife, Fluval, IM (Innovative Marine), JBJ, Red Sea, UNS, and Waterbox. We're constantly adding new manufacturers and models based on customer requests.
Yes! While we have standard models for major manufacturers, we can create lids for custom tank dimensions. Please contact us through our contact form with your exact measurements, and we'll provide a quote.
You can add round, square, or rectangular cutouts in any size and position. Common uses include equipment holes, feeding openings, and cable management. Our customizer shows you exactly where each cutout will be placed with real-time visual feedback.
Simply wipe down your acrylic lid with a soft, damp cloth. For stubborn water spots or salt creep, use a mild acrylic cleaner. Avoid abrasive materials or harsh chemicals that could scratch or damage the surface.
Because each lid is custom-made to order, we cannot accept returns on customized products. However, if there's a manufacturing defect or the lid doesn't fit your tank properly, we'll remake it or provide a full refund. See our Return/Refund Policy page for complete details.
Yes! If you have multiple tanks or want backup lids, you can place multiple orders. For bulk orders (5+ lids), please contact us for potential volume discounts.
Currently, we only ship within the continental United States. We're exploring international shipping options and hope to expand soon. Sign up for our newsletter to be notified when we begin shipping to your country.
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