Return, Refund & Cancellation Policy

Custom Product Policy

Because all aquarium lids are custom-made to your specific tank dimensions and design preferences, we cannot accept returns on customized products under normal circumstances. Please review your design carefully during the verification step before completing your order.

Defective or Damaged Products

We stand behind the quality of our products. If your lid arrives damaged or has a manufacturing defect, we will:

• Replace the lid at no charge
• Provide a full refund if replacement is not possible
• Cover all return shipping costs

Please contact us within 7 days of receiving your order with photos of the damage or defect.

Incorrect Fit

If your lid does not fit your tank due to an error on our part (incorrect dimensions or specifications), we will remake your lid at no charge. We guarantee a perfect fit for all supported tank models.

Order Cancellations

Due to our 24-hour manufacturing turnaround:

• Orders can be cancelled within 2 hours of placement for a full refund
• After 2 hours, production may have already begun and cancellation may not be possible
• Contact us immediately at support@octlids.com if you need to cancel

Refund Process

Approved refunds will be processed within 5-7 business days to the original payment method. You will receive an email confirmation once the refund has been processed.

Customer Error

If you ordered the wrong size or made an error in your customization, we unfortunately cannot accept returns or offer refunds. We recommend double-checking all specifications during the design verification step. However, we may be able to offer a discount on a replacement lid - contact us to discuss options.

Exchanges

We do not offer direct exchanges. If you need a different size or design, you will need to place a new order. Contact us first if this is due to our error, as we may be able to provide a replacement at no charge.

How to Request a Return or Refund

To request a return or refund:

1. Contact us at support@octlids.com with your order number
2. Include photos of any damage or fit issues
3. Explain the reason for your return request
4. We will respond within 24 hours with next steps

Questions?

If you have any questions about our return, refund, or cancellation policy, please contact us:
Email: support@octlids.com
Phone: (800) 555-1234